When is the Hype too Much?

This is Super Bowl week. That means everyone in the football world is focusing on the Super Bowl, as they should be. The stories are interesting but are you turned off by the hype? Are you tired of the week-long promotion that is usually followed by a lopsided game? Are you tired of the media magnifying every… Read More

Are You Making these 5 Killer Customer Service Mistakes?

He didn’t think he did anything wrong.  “After all,” he thought, “I’m hired as a Publix Pharmacist to fill prescriptions.  I do that very well.” Like many of us, he didn’t even see what he did wrong.  But from the modern customer’s perspective, this organizational leader made 5 killer customer service mistakes  in just a… Read More