What did their Insensitivity Cost Them?

Pain costs our companies billions every year. Trauma is bad enough but when leaders make insensitive decisions it increases the intensity of the pain. This is a true story. I wished it wasn’t. Read More

What is the Most Powerful Question Every Leader Should ask in a Crisis?

Almost 7 million people evacuated Florida prior to Hurricane Irma arriving. That is 1/3 of the state‚Äôs entire population and the largest in U.S. history. You can imagine what that might have looked like. I know because I was one of them. In the process of securing the house, I was faced with a persistent… Read More