How will an Increased Customer Sense of Entitlement Disrupt Your Business?

Transparency and customer engagement drive business today. It is a trend that is already greatly impacting businesses and will continue to grow. If you think you can hide, you are in for a big surprise. This is the third post in a series detailing the 5 Trends that will Disrupt Every Business within the next… Read More

3 Strategic Changes to Leverage the Power of Human Resources

Mention Human Resources and many executives, managers and employees groan.  They just don’t see how H.R. is  or could be significant in creating radical change. Why not? I have studied this situation for the last 25 years, starting in a time when H.R. was known as “Personnel.” As I taught Business Communication and then Leadership… Read More